Meebike Help Center

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Always practice safe riding while on your e-bike. Here are a few tips to help ensure your safety when riding:

  • Always obey the applicable road laws in your area. Contact the road traffic authority in your area for more information regarding cycling road laws.
  • Ride predictably in a straight line while on the road with the flow of traffic.
  • Ride defensively. Understand that cyclist can sometimes be harder to see.
  • Stay vigilant and expect the unexpected such as opening car doors or cars backing out of driveways. 
  • Be careful when crossing an intersection and look both ways before crossing.
  • Wear proper riding clothes including closed-toe shoes. Loose fitting pants can sometimes get caught in the chain or gears so secure the bottom using leg clips or elastic bands.
  • Do not use items that can restrict your hearing such as headphones and other listening devices.
  • When braking, apply the rear brake first, then the front brake to prevent any locking and loss of control. 
  • Maintain a comfortable stopping distance from objects, riders and vehicles. Safe braking distances are based on several factors such as road surface conditions, visibility conditions and other variables.
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Similar to traditional bicycles, it is recommended to always check the condition of your e-bike before you ride in addition to having regular maintenance performed. 

Here is a simple pre-ride checklist to go through before hoping on the saddle:

  • Check Tire Pressure
  • Inspect Brakes
  • Check Headset
  • Clean & Lube Chain
  • Check Wheel Tightness
  • Check Battery Charge
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Helmets:

We recommend always wearing a properly fitted helmet that covers the forehead while riding an e-bike. 

Helmets may be required by law in some states and areas. Please familiarize yourself with your local law, rules, and regulations.

Other Safety Gear:

Know your limits and always feel safe while riding. Aside from wearing a helmet, we recommend riders wear safety gear that makes them feel safe while riding. This can mean knee and/or elbow pads and other safety gear. 

If riding at night or in low visibility conditions, wear reflective clothing and ensure you have reflectors, headlight, and taillight installed on your e-bike.

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While riding age limits vary from state to state and are correlated to the ebike's motor wattage and maximum speed limit, we recommend to be at least 16 years old to operate an e-bike. 

Here is a great resource to learn more about your state's ebike laws: https://www.peopleforbikes.org/electric-bikes/state-laws

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All of our e-bikes are engineered and designed to be ridden in the rain. They are built to the IPX4 water-resistant standard which means it is resistant to water splashes from any direction. 

This does NOT mean that it can be submerged or subjected to a pressurized spray. Do not use a pressure washer or sprayer on an Mee-bike. 

Below are some quick tips on riding safely in the rain. 

  • Decrease riding speed to help you keep control of the bike in slippery conditions.
  • Brake earlier since it will take longer to slow down and come to a complete stop than when operating in dry conditions.
  • Ride cautiously as road hazards are more difficult to see in wet conditions.
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When riding an e-bike at night, it is important to ride extra cautiously. Ensure you are wearing reflective clothing and have the proper safety components on your e-bike such as reflectors, headlights, and taillights. 

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All bikes (including ebikes) require maintenance over time to keep the bike safe and fun to ride. 

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We recommend getting an initial tune-up from a local, certified, and reputable bike mechanic within the first 50-100 miles. A tune-up that covers the most common adjustments (like brakes, spokes, derailleur, and tires) will be a great way to keep your bike in great shape.

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  1. Avoid excessive heat/leaving the battery under the sun. To prolong an electric bike battery, avoid temperature extremes both in usage and when you are charging the battery. Ideally, batteries should be stored at room temperature:  50 °F – 77 °F.
  2. Recharge your battery before it's fully drained. It's not a good idea to fully drain your battery.
  3. Do not leave your battery fully charged for a long time. While this may seem like a good idea, keeping your battery 75% charged while storing is a better practice for the longevity of your battery. 
  4. Do not keep the battery on the charger for long periods of time (>12 hours).
  5. Do not use fast chargers as they may cause extreme heat. 
  6. Do not store an empty battery. Do not leave the battery idle for months at a time, even if you're not using your bike, please make sure to charge your battery periodically to keep the battery charge levels between 40-70% at all times in order to avoid degradation. 

And please do not forget that this is the most expensive part of your e-bike which needs a little more attention than the other parts of your e-bike.

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The best defense against loose components is a routine inspection before every ride. This will help you catch potential problems before they develop into safety hazards. Most pre-ride inspection adjustments can be made with a simple bike multitool. The necessary tools for this are already provided with the bike. 

  • Having properly inflated tires help prevent flats. Check the sidewall of your tire for the recommended tire pressure. While you’re checking the air, take the opportunity to ensure your quick-release levers and thru-axles (if you have them) are properly tightened as well. Then, before you ride, make sure you have your patch kit and pump with you.
  • Squeeze your front and rear brake levers to make sure that the brakes engage properly and smoothly.
  • Look at your chain and all the gears. Keeping your chain lubricated and everything clean will ensure your bike shifts easier and the drivetrain (made up of the front chainrings, rear cassette, rear derailleur, and chain) last longer. 
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No. The e-bike from Meebike is completely under U.S regulations and laws which allow you to ride it without a specific license.

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Your bike will arrive mostly assembled. We'll also provide the tools and a comprehensive assembly video for the rest of the part.

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We always recommend the use of a helmet. However, this depends on the specific e-bike class you are riding (I, II, or III), your age, and your state. For more information, visit this page and click on your state. 

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Ebikes include an electrical drive system. This consists of a battery, a motor, a way to integrate the motor's power into the drivetrain, and a way to control that power. These are the additional components that make an ebike more expensive than a traditional bike.

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A step-through frame (also known as open frame or low-step frame) is a type of bicycle frame, often used for utility bicycles, with a low or absent top tube or cross-bar.

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Ebikes are just like traditional bikes, you still have to pedal, but can use the assist or throttle on hills or longer commutes to help you get further with less impact on the body. Studies show that ebikes provide the same level of exercise as a traditional bike, as they elevate the heart rate just like a traditional bike, and require pedaling.

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Meebike ebikes are made in China in our own Factory, with further assembly and inspection in our Southern California HeadQuarters USA. Unlike many other ebike companies, Meebike is the manufacturer and retailer, cutting out the middleman and allowing us to impact research and development to bring our customers the highest quality bikes for the best value.

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An electric bike is legally treated the same as a normal bike. You can ride an electric-assisted bike anywhere you can ride your regular bike.

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We use your serial number to automatically register your bike at the time of purchase. Each bike has a serial number stamped on the frame.

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1. The torque sensor measures your pedaling effort in real time to provide power, which is not only more power efficient, but allows you to achieve a higher range. And when climbing, the torque sensor provides much more power than the speed sensor.

2. It gives you a sense of control close to that of a conventional bicycle, avoiding the safety hazard of sudden acceleration, but smoothly accelerating under your control. We believe this is an important factor in choosing an electric bike over an electric car or motorcycle.

3.You still have the option to pedal harder when you want to accelerate, which doesn't require you to use very much force or even strain, or just use our throttle to accelerate.

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1. The default setting is class-2, 20mph, as required by US law.

2. The limit can be lifted to 25-28, slightly different from the factory setting of different bikes

3. But we do not recommend lifting the speed limit, lifting the speed limit will affect the bike's performance and motor.

4. Why can't you reach 28+mph: To protect the motor and extend the life of the whole bike.

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Gallop manual
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