REFUND & REPLACEMENT POLICY

 

1. ORDER CANCELLATION

For all orders( including pre-orders), your credit/debit card will be charged immediately. There will be no delay in payment collection, regardless of when the item is expected to ship.

BEFORE SHIPMENT: Please refer to our shipping policy for order cancellation.
AFTER SHIPMENT: To request an order cancellation after it has been shipped, the customer needs to pay a 10% processing fee. The customer is also responsible for the return shipping cost of $150 . Mee will provide a return shipping label, and the designated carrier will collect the return package. The customer may also choose self-return or arrange the return shipment by himself.

Please notice: if a customer decided to arrange the return shipment by himself and the request has been confirmed by Mee’s customer service team, it is the customer’s responsibility to ensure the safety of the shipping and the success of the return. The customer must choose the signature confirmation service for the shipment, and we highly recommend adding additional shipping insurance for the return package. Meebike will not be responsible for any damage, loss, or other accident to the shipment arranged by the customer.

The customer needs to email Mee’s customer service team regarding any order cancellation. Once an order cancellation request has been approved, Mee will email the customer a cancellation notification email. The customer shall not send a return package to Meebike without receiving notification. Meebike will reject all shipments without scheduled to arrive, and the customer is responsible for any related fee or loss.

2. ORDER MODIFICATION

Please refer to our shipping policy to modify an order before the customer has received it.

We cannot modify an order after the customer has received it. The customer can place a new order and return the products in the original order by contacting our customer service in advance. All return requests must follow our return policy and receive a pre-approval notice from our customer service team in the email. The processing fee can be prevented if the product return is due to an order modification, which means the customer has placed a new order with a higher or similar dollar amount with the returned product(s). If the customer does not place a new order or the total amount is significantly lower than the original order, a 10% processing fee of the original order will be deducted from the total refund amount.

3. MODEL REPLACEMENT & RETURN

Free replacement: Customers may reject a package due to significantly shipping damage (functionally affecting using) or contact customer service for missing and critically-damaged parts or other quality-related issues. Our customer service team will help to arrange the replacement.

For us to better understand the problem and solve it effectively, photos and / or videos are REQUIRED as evidence.

*Definition of critically-damaged items: the main structure of the product is obviously deformed and affects its normal functions in any form. 

Open Box/Refurbished Bicycle Return Policy 
  • Open Box bikes and refurbished bicycles are sold “as is” and are not eligible for return.
Non-returnable items include, but are not limited to:
  • Used, Undamaged Equipment
  • Battery Packs
  • Special orders
  • Gifted orders
  • Items that display wear
  • For the purpose of warranty and returns, you are responsible for providing a return shipping box at your expense if you have discarded the original box in which the product was shipped.  
  • PLEASE RETAIN YOUR BIKE BOX even if it has been damaged in shipping.
  • ITEMS CANNOT BE RETURNED WITHOUT AUTHORIZATION FROM CUSTOMER SERVICE TEAM. 
  • If a return is received without an authorization code, the shipment is likely to be lost.  Mee accepts no responsibility for items returned to us without explicit authorization. 

For non-quality issues, customer may ask for product replacement or return within 15 days after received it. A 10% processing fee will be applied but we can prevent it for the customer if a replacement order is received. The customer is also responsible for the return shipping cost of $150 . Mee will provide a return shipping label, and the designated carrier will collect the return package. The customer may also choose self-return or arrange the return shipment by himself.

Please notice: if a customer decided to arrange the return shipment by himself and the request has been confirmed by Mee’s customer service team, it is the customer’s responsibility to ensure the safety of the shipping and the success of the return. The customer must choose the signature confirmation service for the shipment, and we highly recommend adding additional shipping insurance for the return package. Mee will not be responsible for any damage, loss, or other accident to the shipment arranged by the customer.

    4. Refund

    Once our warehouse has received the returned product(s) and checked to confirm it meets our return condition, we will deduct any applicable fee and send the remaining refund according to the customer's original payment method.

    Customers are encouraged to check with their credit card company and/or bank if the refund has not been posted on the account after two days it has been issued. Delays may occur due to the different fund transfer procedures in different financial institutions. Please contact us at info@meebike.com if the customer has not received the refund after ten business days.