SHIPPING POLICY

 


We're always working to ship your order as quickly as possible. Once your order is placed, you'll receive an order confirmation email. When your order ships, you'll receive a shipping confirmation email with your tracking details.

Note:

Signature upon delivery may be required based on your location.

For any third-party shipping outside of Meebike’s normal shipping process, Meebike cannot provide ANY additional shipping information or documentation.


COSTS & DESTINATIONS


We are pleased to offer completely free shipping on purchases of $150 or more to addresses in the 48 continental United States, including complete bicycles. Shipping to destinations outside the 48 continental United States is based on package weight and size.

Accessories purchased separately from a bike, and replacement parts not covered under warranty, will be charged a shipping fee of $10 (USD ) for orders under $150. Accessory orders* over $150 will be shipped free.

Due to shipping carrier regulations around high-capacity lithium-ion batteries, we cannot ship ebikes, or ebike batteries, outside of the 48 continental United States.


SHIPPING TIME


In-Stock Ebikes: 3-5 business days.
In-Stock Accessories & Components: 7-15 business days.

In-stock orders typically ship the next business day, unless otherwise noted on the product page.

For in-stock orders, we'll provide tracking number within 5 business days. A shipping confirmation email will be sent to your email once the order has shipped. The carrier is UPS/FedEx. It may take 3-10 days for your shipment to be scanned by UPS/FedEx. For any third-party shipping, we cannot provide any additional shipping information or documentation. Any delivery dates provided by Meebike are estimates.

For pre-orders/backorders, please refer to the shipping date on the product page.

 

SHIPPING CHANGES & ORDER CANCELLATION


Before shipping

Order Cancellation: If you cancel orders that haven't entered the shipping process yet, 6% of the ebike cost will be charged as a processing fee.

Change of Address: No charge fee.

Replacements and exchanges: If the customer does not place a new order or the total amount is significantly lower than the original order, a 10% processing fee of the original order will be deducted from the total refund amount.

Customer will be charged 3% fee by cancel the order within one extension, Customer canceled orders that are postponed twice or more will not be charging any fee.

After shipping

Order Cancellation: If your order is shipped and cannot be modified, you may reject the package and 10% of the ebike cost will be charged as a cancellation fee.

The customer is also responsible for the return shipping cost of $150 . Mee will provide a return shipping label, and the designated carrier will collect the return package.

Change of Address: If you successfully change your address, $20 will be charged as a processing fee. If you fail to change your address, you may refuse the package and 10% of the ebike cost will be charged as a reshipping fee.And the costomer is also responsible for the return shipping cost of $150 


Replacements and exchanges:

A)If you successfully exchange the item, $20 will be charged as a processing fee.

B) If you fail to change, you may reject the package and 10% of the ebike cost will be charged as a reshipping fee. 

C) If you fail to reject the item and still want to cancel the order, 10% of the ebike cost will be charged as the processing fees and the costomer is also responsible for the return shipping cost of $150



No Responsibility for Loss, Theft, or Damage. Please note we are not responsible for any lost, stolen, or damaged items due to the actions or inactions of FedEx or any other parcel service.


ORDER TRACKING


You can track your order and shipping & handling information on your account if you have registered one on meebike.com. If you haven't registered on our site, you can also track your order here with your order number. For more shipping information, send an email to info@meebike.com. We will get back to you in 24 hours.

If you haven't received the bike, however, the logistics order shows the goods have been signed. In this situation, please contact us in 3 business days. Otherwise, after 3 working days, we will no longer deal with this issue, and customers need to contact the corresponding logistics company to solve this issue.

Affected by Covid-19, there will be some delay on the delivery